How do I request a new ID card?

If you need a replacement ID card, follow these steps:

1. Contact your insurance carrier

• You can call the carrier directly to:
  • Confirm that your enrollment has been processed
  • Obtain your member ID number
  • Request a temporary ID card or access your ID digitally (if available)

2. Check for digital ID cards

• Many insurance carriers provide digital ID cards through their website or mobile app. You may be able to log in and download your ID card immediately.

---

Need further assistance? 

If you are unsure how to contact your insurance carrier, or if you need additional help, reach out to BAS Customer Service:

• Email: [e-mail]

• Phone: [phone]
• Support Ticket: If you are able to log in to your MyEnroll360 account, you can submit a support ticket at the top right of your home dashboard.